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Shipping & Returns

 

SHIPPING POLICY

 

Global Delivery from Various Fulfillment Centers

At DEEJAY-STUFF.COM, we are proud to offer global shipping services. Our products are shipped from various fulfillment centers located around the world. This enables us to provide a wide range of products and ensures efficient delivery to our customers, no matter where they are located.

Shipping Fees

Customers are responsible for paying the shipping fees, which vary depending on the destination, size, and weight of the order. The cost of shipment will be clearly indicated upon placing the order, ensuring full transparency.

Multiple Shipments for One Order

We understand that our customers love diversity! That's why orders containing multiple items might be shipped separately. This is due to our products being stored in different fulfillment centers, which helps expedite the shipping process and ensures that you receive each item as quickly as possible.

Tracking Your Order

Once your order is on its way, you'll receive a tracking number via email. This allows you to follow the journey of your parcel every step of the way. Tracking can be done through our designated tracking system, providing real-time updates on the status of your delivery.

 

RETURNS POLICY

Returns for Lost or Damaged Products Only

At DEEJAY-STUFF.COM, we strive for complete customer satisfaction. However, we do not accept returns unless the products are lost during transit or arrive damaged.

Reporting Lost or Damaged Products

If your product is lost or arrives damaged, we require proof of purchase and evidence of the loss or damage. This can include photographic evidence or a detailed description of the issue.

Process for Handling Returns

To initiate a return for a lost or damaged product, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at support@deejay-stuff.com with your order number and a detailed description of the issue.

2. Provide Evidence: Attach any necessary evidence, such as photos of the damaged item or documentation related to the loss.

3. Return Approval: Our team will review your request and, upon approval, will guide you through the return process.
 

Refunds and Exchanges

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, a refund will be processed to your original method of payment or an exchange will be arranged as per your preference.

 

Please note that this policy is subject to change, and we recommend customers regularly check our website for the latest updates. We aim to make your shopping experience with us as smooth and enjoyable as possible. If you have any questions or concerns, our customer service team is always here to help.

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