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Frequently Asked Questions

Here are the common asked questions by our clients:

 

Ordering & Payment

 

Q: How do I place an order? 

A: Simply choose your favorite items, select the size and quantity, and add them to your cart. Once you're ready, proceed to checkout, enter your shipping details, and choose a payment method to complete your order.

Q: What payment methods are accepted? 

A: We accept a wide range of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other popular payment platforms.

Q: Can I modify or cancel my order after placing it? 

A: Orders can be modified or canceled within 2 hours of placement. Please contact our support team immediately for any changes.

 

Shipping & Delivery

 

Q: Do you ship internationally? 

A: Yes, we ship globally. Shipping costs and delivery times vary depending on the destination.

Q: How long does shipping take? 

A: Delivery times vary depending on location. Typically, it takes 5-10 business days for domestic orders and 10-20 business days for international orders.

Q: How can I track my order? 

A: Once your order is shipped, we'll send you a tracking number via email. You can use this number to track your order on our website.

 

Product Information

 

Q: Are your products available in different sizes and colors? 

A: Yes, most of our products come in various sizes and colors. You can view the options on each product page.

Q: How do I know which size to order? 

A: We have a size chart available on our product pages. Please refer to this chart to find your best fit.

 

Returns & Exchanges

 

Q: What is your return policy? 

A: We accept returns within 30 days of purchase. Items must be unused, in the original packaging, and in the same condition as received.

Q: How do I return or exchange an item? 

A: To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return/exchange.

 

Payment & Security

 

Q: Is my payment information secure? 

A: Yes, we use SSL encryption to ensure all transactions are secure. We do not store your payment details on our servers.

Q: Are there any hidden fees or charges? 

A: No, there are no hidden fees. The total amount (product price plus shipping) is displayed at checkout.

 

Customer Support

 

Q: How can I contact customer support? 

A: You can contact us via email at support@deejay-stuff.com or through our website's contact form. We aim to respond within 24 hours.

Q: Do you offer wholesale or bulk order discounts? 

A: Yes, we offer discounts for bulk orders. Please contact our sales team for more information.

 

Miscellaneous

 

Q: Can I request a custom design? 

A: Currently, we do not offer custom design services, but we frequently update our collection with new designs based on customer feedback.

Q: Do you have a physical store? 

A: No, we operate exclusively online to keep our prices competitive and reach a global audience.

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